FAQ

Frequently Asked Questions (FAQ)

The Shoe Kiing

1. What types of shoes do you sell?

We offer a wide selection of stylish and high-quality sneakers, casual shoes, and exclusive designs inspired by today’s most popular trends. Each pair is hand-selected for comfort, quality, and style.

2. How long does shipping take?

All orders take 3 business days to process and an additional 7–10 business days for delivery, depending on your location. You’ll receive a tracking number once your order has shipped.

3. Do you accept returns or exchanges?

At The Shoe Kiing, all sales are final. We do not accept returns, refunds, or exchanges once an order has been placed. Please double-check your size and order details before checkout.

4. How can I contact customer support?

You can reach our support team anytime at TheShoeKiing@gmail.com. We typically respond within 24–48 hours.

5. Do you offer international shipping?

At this time, we only ship within the United States. International shipping options may be added in the future — stay tuned for updates.

6. How do I know my shoe size?

We recommend checking your current sneaker size from major brands (like Nike or Adidas) as our sizing runs true to standard U.S. sizing. If you’re between sizes, we suggest going up a half size for a more comfortable fit.

7. Can I cancel my order after it’s placed?

Orders cannot be canceled once they are processed. Please review your order carefully before confirming checkout.

8. What payment methods do you accept?

We accept all major credit/debit cards and secure online payment options at checkout.

9. How can I stay updated on new releases and drops?

Follow us on social media and subscribe to our email list to get the latest updates on new arrivals, limited drops, and exclusive offers.